Business Terms of Service

1. Acceptance of Terms

By registering a business on Bookwik ("the Platform"), you agree to these Business Terms of Service. These terms apply to all businesses — salons, spas, dental clinics, and other appointment-based service providers — that list services and accept bookings through Bookwik.

2. Your Relationship with Bookwik

Bookwik acts as a technology platform connecting businesses with customers. You remain an independent business entity. Nothing in these terms creates an employment, partnership, joint venture, or agency relationship between you and Bookwik.

You own the customer relationship. Clients who book through Bookwik are your customers. You are responsible for fulfilling the services you list, managing your schedule, and maintaining your own client communications. Bookwik provides the booking infrastructure — the service delivery is yours.

3. Account and Verification

To use Bookwik you must:

• Provide accurate, current business information
• Complete KYC (Know Your Customer) verification
• Maintain a valid business registration where required
• Keep your account credentials secure

You are responsible for all activity on your account. If you suspect unauthorized access, notify us immediately at support@bookwik.app.

4. Fees and Payment

How You Get Paid

Bookwik currently charges no commission on a completed booking or order. The only amount deducted from a sale is the fee our payment processor charges to process it — currently1.5% of the order, capped at ₦2,000 per order, which is the provider's own charge and not revenue to us. Customer payments are collected through our payment processor and that fee is deducted automatically — your share is settled to your account and paid out to your bank account.

We may introduce a commission later. If we do, we will give you notice by email before it applies to you, and we will state the rate and any cap in this section. There are no monthly subscription fees, setup fees, or hidden charges: you pay the transaction fee on a sale, and nothing on a booking that does not complete.

Our Fee on a Refunded Sale

No commission is charged on a completed sale, so there is nothing for a refund to reverse on our side and nothing to claim back or dispute. Because a refund does reverse the sale itself, the share you were credited on it comes back out of your balance — the platform takes nothing on a booking that did not happen, and neither do you.

Featured placement is the exception, because it is a different purchase: a slot you buy up front for a fixed run of days, not a commission on a sale. A placement fee is non-refundable — the slot starts as soon as it is bought — and it is unaffected by refunds on your customers' bookings.

5. Cancellation Policy

You are required to set a cancellation policy when registering your business. This policy is displayed to every customer before they confirm a booking, so they know exactly what to expect.

You set your policy through two windows — the cancellation window (how late a customer can still cancel or reschedule) and the refund window (how much notice a cancellation needs for a full refund) — and the paragraph your customers read is written from them. You cannot advertise a window the booking flow will not honour, and you can change either window at any time from the Overview in your dashboard.

What the Platform does with those windows:

• A customer cancelling at least the refund window before the appointment is refunded in full automatically. There is nothing to approve and no fee to argue about.
• A customer cancelling later, or not turning up, is not refunded by the Platform. The time was held for them and could not be resold. You may still refund them at your discretion.
• You cancelling a booking refunds the customer in full automatically, whenever it happens before the appointment — the refund window governs their cancellations, not yours. If the appointment has passed and you are choosing an outcome, mark it a no-show instead: a no-show keeps the payment and refunds nothing.

Disputes about cancellations will be reviewed by Bookwik support. We reserve the right to intervene where we detect a pattern of unfair cancellation practices.

6. Refund Policy

You are required to set a refund policy when registering your business. Like the cancellation policy, this is shown to customers before checkout so they understand the refund terms for your services.

Your refund policy covers the cases automatic refunds do not: a cancellation later than your window, a no-show, and a completed service. State plainly where you do offer a refund, because you can always give one that your policy does not promise — just not withhold one it does.

How a refund works when one is due:

• Always in full. A refund through the Platform is for the whole amount the customer paid; partial refunds are not supported by our payment provider, which allows a single refund per payment.
• To the customer's Bookwik wallet. An appointment's refund is credited to the customer's own account on the Platform at the moment it is owed, and they can spend it with any business here or withdraw it to their bank. It never draws on your balance to fund it. A product order is the exception: an order is repaid through our payment provider to how they paid, within 24 hours of the refund being issued, and then 1–7 working days at their bank.
• It reverses the sale. There is no commission of ours to reverse — we take none — and the amount credited to you on that booking comes back out of your balance, so nobody earns on an appointment that did not happen.
• You can refund at your discretion at any time before the appointment, from Bookings in your dashboard, whether or not your policy requires one. Orders (products) are never refunded automatically — those you always issue yourself, and our support team can issue one for you if you need it.

You may update your refund policy at any time from your dashboard.

7. Your Content and Data

You own your content. All business information, service listings, images, pricing, and client data you upload belongs to you. By listing on Bookwik you grant us a limited license to display, reproduce, and distribute that content solely for the purpose of operating the Platform.

If you delete your account, your content and client data will be removed from our active systems within 30 days, as described in our Privacy Policy. We may retain anonymized, aggregated data for analytics purposes.

8. Service Listings

You agree to:

• List services accurately with correct pricing
• Honor all confirmed bookings
• Maintain current availability and staff schedules
• Deliver services in a professional, safe manner
• Comply with all applicable health, safety, and licensing regulations in your jurisdiction

9. Prohibited Conduct

You may not:

• List illegal, harmful, or misleading services
• Circumvent Bookwik's payment system to accept off-platform payments for bookings made through the Platform
• Harass, discriminate against, or mistreat customers
• Use the Platform to spam, solicit, or conduct phishing
• Attempt to access other businesses' accounts or data

10. Suspension and Termination

We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or receive persistent negative reviews indicating a pattern of poor service. We will provide reasonable notice before termination except in cases of serious misconduct.

You may close your account at any time by contacting support. Any outstanding payouts will be processed within the normal settlement cycle.

11. Limitation of Liability

Bookwik provides the Platform "as is." We are not liable for indirect, incidental, or consequential damages. Our total liability is limited to the fees we collected from you in the twelve months preceding the claim. We are not responsible for the quality, safety, or legality of services you provide.

12. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall be resolved in the courts of Lagos State, Nigeria.

13. Changes to These Terms

We may update these Terms periodically. Material changes will be communicated via email or through the Platform at least 14 days before they take effect. Continued use after that date constitutes acceptance.

14. Referral Program

If you refer other businesses to Bookwik, the Referral Program Terms apply: a flat fee of ₦3,000 is earned for each business you directly referred that has registered, passed verification and taken a booking, payouts require a ₦3,000 minimum and verified bank details, withholding tax is deducted at source, and unclaimed balances expire after 12 months of inactivity.

15. Contact

Questions about these Business Terms? Contact us at legal@bookwik.app.

Bookwik Limited
Lagos, Nigeria
support@bookwik.app