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Register an account, complete your KYC verification, add your services and staff, and set your availability. Your booking page goes live once KYC is approved.

We use Bachs for secure payments. Customers pay online when booking, and Bachs takes its transaction fee — 1.5% of the order, capped at ₦2,000 — out of that payment. That fee is the one thing deducted from your money on each transaction: Bookwik takes no commission. Your share, the order less the transaction fee, settles into your Bookwik payment account the same day, and Bachs pays it out automatically to the bank account you registered — within an hour of the settlement, with a flat ₦50 per withdrawal taken from your balance. Nothing to withdraw by hand.

Two, and neither is a commission to Bookwik. First, the payment provider's transaction fee — 1.5% of each completed order, capped at ₦2,000 — which is deducted from that sale before your share is settled. Second, a flat ₦50 deduction on each payout to your bank. There is no setup fee, no monthly fee and no percentage of your sales. So on a ₦20,000 order you are credited ₦19,700, and a ₦500,000 order costs ₦2,000 to process rather than ₦25,000. An order that never completes costs you nothing, and a refunded one returns the customer's money in full.

Yes. You can create manual bookings from the admin dashboard that don't require upfront payment. Customers can also book and pay later via a payment link you share.

Where your policy says a refund is due, it happens without you: a customer cancelling inside your refund window, and you cancelling a booking before the appointment, both refund them in full. You set the two windows on the Overview, under Business details, and the wording your customers read is written from them — so what you advertise and what the platform does cannot drift apart. A customer cancelling later than your window still frees the slot; whether they are refunded is then your call, and you can issue one from Bookings.

There is no commission of ours to reverse — we never took one — and the money you earned on that sale comes back out of your balance, so a refunded appointment leaves nobody paid. The customer gets the full amount back at once, as credit in their Bookwik wallet: they can spend it with any business on the platform or take it out to their own bank account, and it costs you nothing to fund. Only a product order goes back through the payment provider, which takes 1 to 7 working days at the customer's bank.

Yes. In Bookings, find the paid booking and press Refund. That is a goodwill refund: it is your decision, it needs no approval from us, and it reverses the sale for you the same way an automatic one does. Marking a booking no-show instead keeps the payment.