Frequently Asked Questions

Bookwik is an online booking platform for service businesses like salons, barbershops, photographers, spas, nail techs, tattoo parlours and more. It helps you manage bookings, services, staff, availability and payments — all in one place.

Bookwik is free to join with no setup fees or monthly charges, and we take no commission on your sales. The only deduction from a completed order is the payment provider's transaction fee — 1.5% on a Nigerian card or bank transfer, capped at ₦2,000 — so a ₦20,000 order costs ₦300 and a ₦500,000 order still costs ₦2,000. That fee is what it costs to move the money, and it is not a charge from us. Your customer pays a separate 5% service fee on top when they pay online: it is added to their total rather than deducted from your money, and it is how Bookwik earns on a booking.

Click "Register your business" on the homepage, fill in your business details, and you're ready to go. You can start adding services, staff and availability right away.

Clients visit your booking page (e.g. www.bookwik.app/book/your-business), pick a service, choose a staff member and time slot, then confirm. They receive a confirmation email automatically.

Payments are processed through Bachs, our payment processor. When a client pays, your share settles into your Bookwik payment account — usually the same day. After the payment provider's transaction fee — 1.5% of the order, capped at ₦2,000 — Bachs sends your share to the bank account you registered, within an hour of that settlement. There is nothing to withdraw by hand.

Automatically — there is no withdraw button to press. Once a customer's payment settles, Bachs pays your share out to your registered bank account, within an hour (usually much sooner). A flat ₦50 bank-transfer fee is taken from each payout, so a balance under ₦1,050 waits for your next customer payment to take it past the floor rather than handing most of it to the transfer fee.

Every business sets a free-cancellation window — from 2 hours up to a week before the appointment, 24 hours by default — and shows it on its booking page before you pay. Cancel at least that far ahead and you are refunded in full automatically, with nothing to ask us for. Cancel later than that, or do not turn up, and the payment is not refunded: the business held the slot for you and could not fill it. A business can still refund a late cancellation, but that is their call.

For an appointment it is immediate. A refund goes into your Bookwik wallet the moment it is owed — nothing to ask us for and nothing to wait on — and from there you can spend it on any business on Bookwik, or take it out to your own bank account from your account page (there is a ₦1,000 floor per cash-out and a flat ₦50 transfer fee). Booking a product is the exception: an order is repaid through the payment provider, which takes 1 to 7 working days at your bank.

You are refunded in full automatically, whatever the timing. The window only limits what you can cancel yourself; it does not apply when the business is the one pulling out. For an appointment the money lands in your Bookwik wallet straight away, and we look into businesses that cancel repeatedly.

Yes. You can add unlimited staff members, each with their own schedule, services and availability. Clients can choose their preferred staff when booking.

Not yet, but we're working to include this feature in the near future.

Go to the Rules section in your admin dashboard. Set your working hours for each day of the week. You can also set exceptions for holidays or special hours. Availability is computed from staff schedules, bookings and buffers.

Your booking page automatically uses your business name, logo, services and staff. You can edit your business details, profile image and policies from the Setup section.

Yes. Bookwik uses industry-standard encryption, secure authentication, and automated daily backups. Your data is stored on secure servers with documented recovery procedures.

Two happen without anyone asking: a customer cancelling inside your refund window, and you cancelling a booking before the appointment. Both refund the customer in full, and what you earned on that sale comes back out of your balance — there is no commission of ours to reverse, because we never took one — nobody is paid for an appointment that did not happen. You can also refund any paid booking yourself from Bookings, even where your own policy does not require one, which is useful as goodwill. Marking a booking no-show keeps the payment instead. A refund for an appointment goes into the customer's Bookwik wallet, where they can spend it with any business on the platform or take it out to their bank; only a product order goes back through the payment provider.

You can reach us through the Support page on our website, or from the Support section in your admin dashboard. We typically respond within 24 hours.