Customer Terms of Service

1. Acceptance of Terms

By booking an appointment through Bookwik ("the Platform"), you agree to these Customer Terms of Service. These terms apply to all individuals who browse, book, or pay for services through the Platform.

2. What Bookwik Does

Bookwik is a booking platform. We connect you with local appointment-based businesses — salons, spas, dental clinics, and more. We do not provide the services ourselves. The business you book with is responsible for delivering the service.

3. Making a Booking

When you book through Bookwik:

• You enter a direct agreement with the business for the service listed
• You must provide accurate contact information so the business can reach you
• You must arrive on time for your appointment — businesses may decline to serve late arrivals

Bookwik is not a party to the service agreement between you and the business. We facilitate the booking and payment; the business delivers the service.

4. Pricing and Payment

All prices shown on the Platform are set by the business. Bookwik does not add hidden fees. The total you see at checkout is the total you pay.

Payments are processed securely through Paystack. We do not store your payment card details. By paying through the Platform, you agree to Paystack's terms of service.

You will receive a booking confirmation via email or SMS once payment is complete.

5. Cancellation Policy

Every business on Bookwik is required to set a cancellation policy, which is displayed to you before you confirm a booking. Always read the business's specific cancellation policy on their booking page so you know the exact terms.

If you believe you were charged unfairly, contact us at support@bookwik.app and we will review the situation.

6. Your Account

You are responsible for:

• Keeping your account credentials secure
• All bookings made under your account
• Ensuring your contact details are current

You may delete your account at any time. Your booking history will be retained for record-keeping purposes.

7. Your Data

We collect the information needed to process your bookings — name, email, phone number, and payment details (handled by Paystack). We do not sell your personal data.

Your booking history and preferences are shared with the business you booked so they can prepare for your visit. For full details, see our Privacy Policy.

8. Disputes with Businesses

If you have a dispute about a service you received, we encourage you to contact the business directly first. If that doesn't resolve the issue, Bookwik support can mediate. We are not responsible for the quality of services provided by businesses on the Platform, but we will take action against businesses that consistently violate our standards.

9. Refunds

Refunds for completed services are at the discretion of the business. Bookwik does not guarantee refunds for services already rendered. For cancellation-related refunds, see Section 5 above.

If a business fails to show up for your appointment or cancels on you, you are entitled to a full refund and we will investigate the business's conduct.

10. Prohibited Conduct

You may not:

• Create multiple accounts to abuse promotions or avoid bans
• Make fraudulent bookings or payments
• Harass or discriminate against businesses or their staff
• Use the Platform for any illegal purpose

11. Limitation of Liability

Bookwik provides the Platform "as is." We are not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid for the booking in question.

12. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall be resolved in the courts of Lagos State, Nigeria.

13. Changes to These Terms

We may update these Terms periodically. Material changes will be communicated through the Platform at least 14 days before they take effect.

14. Contact

Questions about these Customer Terms? Contact us at support@bookwik.app.